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The health and safety of our guests and staff is our absolute priority. So please read the following before visiting.

Face coverings 

  • Face coverings are compulsory in our retail stores for guests age 11+, unless exempt under government guidelines.
  • Face covering are recommended in indoor and high footfall areas. You will see some signage stating “Face coverings recommended” which will be displayed at entry points into our indoor attractions or high footfall areas.

Visitors with certain disabilities, who are unable to use the conventional queue lines, may be eligible for a preferential wristband. In order to obtain a wristband the required documentation needs to be presented:

A DLA letter stating you are in receipt of middle or high rate care or mobility

An enhanced PIP letter

A letter from your GP or doctor stating your diagnosis and why you cannot queue

Eligible visitors will be issued with a preferential wristband for themselves and their carer. Lightwater Valley will assess if more than one carer pass is required. The wristband will allow the visitor to access the ride via the front of the queue or via the ride's exit gate, and will be directed by the ride operator. If you have any questions in regards to this please email [email protected].

 

PLEASE NOTE: For our Festive Family Fun event preferential wristbands do not permit front of queue access to our catering outlets, gift shops, Sing-a-long Santa Show, Santa photo, Snowflake House or the Elf Express Train. 

The health and safety of our guests and staff is our absolute priority. So please read the following before visiting.

Please postpone your visit if you or anyone from your household displays any symptoms of Covid-19. If you need to rearrange your visit due to Covid-related illness or isolation, please contact our box office team on 01765 635321 or email [email protected]

Face coverings 

  • Face coverings are compulsory in our retail stores for guests age 11+, unless exempt under government guidelines.
  • Face covering are recommended in indoor and high footfall areas. You will see some signage stating “Face coverings recommended” which will be displayed at entry points into our indoor attractions or high footfall areas.

Hand Sanitiser stations are available throughout the park and in catering and retail outlets.

Our staff will continue to maintain higher levels of cleaning and sanitising. 

If you or someone in your party falls ill, please email your booking reference number to [email protected] or call 01765 635321 and one of our admissions team will rearrange a new visit date for you.

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TICKETS MUST BE BOOKED ONLINE