COVID-19 Information

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In line with Government guidelines, all rides and attractions including our indoor soft play areas have now reopened as well as the indoor dining areas. 

Find out more about our rides and attractions here. 

Please note that the Show Barn entertainment will be temporarily paused and also please be aware that The Ultimate will not operate in 2021.

If you are unable to make your booking please ensure you cancel your spaces by calling Lightwater Valley on 01765 635321 or by emailing [email protected] 48hrs before you are due to visit. We have unfortunately experienced a very high number of members booking tickets but not showing up which has left us unable to relocate those spaces to other families who wanted to visit. No-shows may be charged a cancellation fee.

Face masks are compulsory on all rides and must be worn when queuing up for rides. They must also be worn when entering any of our indoor areas.

Please bring along your own, or alternatively there will be masks to purchase onsite. Under 11’s are exempt from wearing them.

If you have a medical condition and are exempt from wearing a facemask please visit the Visitor Information kiosk on arrival where you will be given a wristband which will alert our staff members operating rides and within the catering and retail outlets.  

Visitors with certain disabilities, who are unable to use the conventional queue lines, may be eligible for a preferential wristband. Please present documentary proof of disability and a Department of Work & Pensions or Disability Living Allowance letter will only be accepted if accompanied by photographic proof of identity. Eligible visitors will be issued with a preferential wristband for themselves and their carer. Lightwater Valley will assess if more than one carer pass is required. The wristband will allow the visitor to access the ride via the front of the queue or via the rides exit gate, and will be directed by the ride operator. If you have any questions in regards to this please email [email protected].

We have reviewed every part of our operation and have implemented an extensive range of safety measures to ensure we adhere to government and local authority guidelines to create a safe experience for all guests and staff, and this includes our rides.

Visitors may notice spatial separation markings and other similar operating adjustments around the Park, including floor markings at our rides queue lines to ensure our rides adhere to the social distancing measures recommended by local governments and health authorities. On the rides, there will be reduced capacity and batching to maintain social distancing that can include empty seats or rows and where possible, grouping within household units.

Our staff will also be encouraged to observe social distancing where practical and we will be providing additional Personal Protective Equipment (PPE) and clothing for our guest facing staff which will include ride operators where appropriate.

As part of our enhanced cleaning protocols ride hand grips will be cleaned regularly and hand sanitiser stations will be available to guests across the park.

The indoor play areas will undergo regular deep cleans and will be fogged throughout the day.

We ask all those who visit our attraction to observe closely our strict guidelines on maintaining a safe distance between each other and to maintain good hygiene practices including utilising the hand sanitiser stations located around the Park and if they or any family member displays any symptoms of COVID-19, that they postpone their visit. We polity remind visitors that it is their responsibility to also adhere to social distancing guidelines whilst visiting the park. 

Please be assured that we work in close co-operation with the local health authority and will direct enquiries to them and will act immediately upon their advice. The safety and wellbeing of our guests and staff is our priority and we will continue to monitor the situation at our attraction closely, taking all necessary precautions.

We understand that due to unforeseen circumstances or if you have developed symptoms of the coronavirus you may require to change the date/time of your visit to our attraction. Please keep an eye on our website as we’ll provide updates with more information on what to do in this situation in due course.

Please contact us directly via [email protected] to discuss the extension of season passes.

Go through the booking system on our website and select the ticket option called 'membership admission' This will ensure your entry on the date of your choice. You will be required to show your valid annual pass on arrival. 

If you have purchased through a third-party provider, please contact them directly to discuss your options.

Whilst The Ultimate will remain at the Park it will not run for the 2021 season as we limit visitor numbers due to Covid restrictions and continue to offer new attractions for a younger audience as part of a wider development plan. 

No – for this summer as we are reducing capacity and some of our rides we are offering a reduced admission rate.  We are also moving to a non-contact form of admission and are unable to administer Tesco Clubcard tokens.

If you have a pre-purchased Tesco Clubcard Voucher you can redeem these for the 2021 season. Please contact us on 01765 635321 for more details on how to redeem. 

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