COVID-19 Information

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In line with Government guidelines, all rides and attractions including our indoor soft play areas have now reopened as well as the indoor dining areas. 

Find out more about our rides and attractions here. 

Please note that the Show Barn entertainment will be temporarily paused and also please be aware that The Ultimate will not operate in 2021.

If you are unable to make your booking please ensure you cancel your spaces by calling Lightwater Valley on 01765 635321 or by emailing [email protected] 48hrs before you are due to visit. We have unfortunately experienced a very high number of members booking tickets but not showing up which has left us unable to relocate those spaces to other families who wanted to visit. No-shows may be charged a cancellation fee.

Lightwater Valley encourages customers to continue to wear face masks however this is not mandatory.

Visitors with certain disabilities, who are unable to use the conventional queue lines, may be eligible for a preferential wristband. In order to obtain a wristband the required documentation needs to be presented:

A DLA letter stating you are in receipt of middle or high rate care or mobility

An enhanced PIP letter

A letter from your GP or doctor stating your diagnosis and why you cannot queue

Letters will only be accepted if accompanied by photographic proof of identity. Eligible visitors will be issued with a preferential wristband for themselves and their carer. Lightwater Valley will assess if more than one carer pass is required. The wristband will allow the visitor to access the ride via the front of the queue or via the ride's exit gate, and will be directed by the ride operator. If you have any questions in regards to this please email [email protected].

We have reviewed every part of our operation and have implemented an extensive range of safety measures to ensure we adhere to government and local authority guidelines to create a safe experience for all guests and staff, and this includes our rides.

If you or anyone in your household has a temperature, or is showing any other signs of Coronavirus, please stay at home. If you have already booked your tickets, just let us know and we will be happy to re-schedule your visit for a future date.

Lightwater Valley encourages customers to continue to wear face masks however this is not mandatory.

Please continue to keep 2 metres apart where possible when queuing and exploring the park.

Hand Sanitiser stations are available throughout the park and in catering and retail outlets.

Our staff will continue to maintain higher levels of cleaning and sanitising. 

Please be assured that we work in close co-operation with the local health authority and will direct enquiries to them and will act immediately upon their advice. The safety and wellbeing of our guests and staff is our priority and we will continue to monitor the situation at our attraction closely, taking all necessary precautions.

We understand that due to self isolation regulations or if you develop symptoms of the coronavirus you will need to change the date/time of your visit. Please email your booking reference number to [email protected] with the new date that you would like to change to and a member of our admissions team will process this for you. 

Please contact us directly via [email protected] to discuss the extension of season passes.

Go through the booking system on our website and select the ticket option called 'membership admission' This will ensure your entry on the date of your choice. You will be required to show your valid annual pass on arrival. 

If you have purchased through a third-party provider, please contact them directly to discuss your options.

Whilst The Ultimate will remain at the Park it will not run for the 2021 season. We have reviewed all our rides and attractions and now offer a family day out tailored to the under 12's. 

 

No – for this summer as we are reducing capacity and some of our rides we are offering a reduced admission rate.  We are also moving to a non-contact form of admission and are unable to administer Tesco Clubcard tokens.

If you have a pre-purchased Tesco Clubcard Voucher you can redeem these for the 2021 season. Please contact us on 01765 635321 for more details on how to redeem. 

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