COVID-19 Information

Christmas at Lightwater Valley

Face masks are compulsory on all rides and must be worn when queuing up for rides. They must also be worn when entering any of our indoor areas. We may request face coverings to be worn in additonal locations as a courtesy to others.

Please bring along your own, or alternatively there will be masks to purchase onsite. Under 11’s are exempt from wearing them.

If you have a medical condition and are exempt from wearing a facemask please visit the Visitor Information kiosk on arrival where you will be given a wristband which will alert our staff members operating rides and within the catering and retail outlets.  

We are doing all we can to ensure the safety of both our visitors and staff. We have installed multiple hand sanitiser stations on site and have organised one-way routes at several locations, we would also like to remind you that face masks should be worn in all indoor areas, on rides and in ride queues, and social-distancing rules should be respected on site. Groups should be no bigger than 6 and you should remain within your household bubble at all times.


As part of our ongoing COVID safety protocols, we have also made several adjustments to the event following the Government’s latest update. The show stage will no longer be set up in a marquee, so please make sure you wrap up warm and are prepared for a chance of rain. The show seating will be socially distanced and overseen by a member of staff – we ask that you arrive in plenty of time before the start of your pre-booked show slot.

We ask that you please follow Government guidance regarding your tier and act responsibly.

Please see the Government guidelines on travel here

Chritsmas at Lighwtater Valley runs on selected dates throughout December - tickets must be booked in advance.

The gates open at 11am and the event will finish at 7pm - except on Friday's where the event runs from 4pm - 8pm. We suggest allowing up to 3 hours to enjoy the full experience during these opening hours.

We ask that you arrive in plenty of time before the start of your pre-booked show slot.

In addition to the Alice Lantern Display, Christmas Puppet Show, Elf Hunt, Christmas Stalls and Workshop of Wonders, selected rides will be open including Skyrider, Carousel, Eagles Creek Farm, Noah’s Ark, Space Pirates, Human Cannonball, and Ladybug. We will also be running 25 minute sessions in the Soft Play. Jurassic Golf will be a special price of £1.50pp. Please note – Rides subject to change.

Plus there will be a variety of food available such as pizzas, festive fayre, mulled wine, prosecco, and luxury hot chocolates.

 

General

We will be led by UK Government and relevant local authorities and reopen in accordance with any updates in response to the COVID-19 coronavirus. 

 

We will reopen under limited capacity with a number of rides and attractions open but will continue to look at these measures on a daily basis.

 

The health and safety of our visitors and staff is always our number one priority. We have introduced a number of new additional hygiene and safety measures around the Park.  On your visit you will see:

 

  • Lower capacity limits – around the Park, for each building, queue line or experience.
  • Some staff members coming into contact with visitors may be wearing PPE.
  • There will be Enhanced Cleaning regimes at facilities and at high frequency touch points such as ride handle bars, as well as Hand Sanitiser at all rides and key locations.
  • Queue markings will be put in place for all rides and outlets, as well as some separation on the rides themselves.
  • We will be limiting contact in catering outlets, offering a restricted menu and all food will be take out only, undercover and outdoor picnic areas will be available.  We will be only accepting card payments and controlling capacity levels for these indoor areas.
  • Entertainment / Activities in the Show barn will not take place this summer and the indoor play will continue to be closed.

Updated 23/09/2020 - Face masks are compulsory on all rides and must be worn when queuing up for rides. They must also be worn when entering any of our indoor areas.

Please bring along your own, or alternatively there will be masks to purchase onsite. Under 11’s are exempt from wearing them.

If you have a medical condition and are exempt from wearing a facemask please visit the Visitor Information kiosk on arrival where you will be given a wristband which will alert our staff members operating rides and within the catering and retail outlets.  

Any visitor who has a recognized disability that prevents them from standing for long periods of time, or causes them to become emotionally distressed, please do request a preferential ride access wristband from the Visitor Information Center on the day of your visit. Please however be aware that following a review of the park and the government guidelines on social distancing, we have introduced a one way system on all of the rides meaning that the preferential queuing may not always be possible. Visitors may have to wait at ride exits for a suitable and safe time to enter the attraction when instructed to do so by the ride operator. Thank you for your patience and understanding at this time. Please contact us if you require more information.

We have reviewed every part of our operation and have implemented an extensive range of safety measures to ensure we adhere to government and local authority guidelines to create a safe experience for all guests and staff, and this includes our rides.

Visitors may notice spatial separation markings and other similar operating adjustments around the Park, including floor markings at our rides queue lines to ensure our rides adhere to the social distancing measures recommended by local governments and health authorities. On the rides, there will be reduced capacity and batching to maintain social distancing that can include empty seats or rows and where possible, grouping within household units.

Our staff will also be encouraged to observe social distancing where practical and we will be providing additional Personal Protective Equipment (PPE) and clothing for our guest facing staff which will include ride operators where appropriate.

As part of our enhanced cleaning protocols ride hand grips will be cleaned regularly and hand sanitiser stations will be available to guests across the park.

We ask all those who visit our attraction to observe closely our strict guidelines on maintaining a safe distance between each other and to maintain good hygiene practices including utilising the hand sanitiser stations located around the Park and if they or any family member displays any symptoms of COVID-19, that they postpone their visit.

Please be assured that we work in close co-operation with the local health authority and will direct enquiries to them and will act immediately upon their advice. The safety and wellbeing of our guests and staff is our priority and we will continue to monitor the situation at our attraction closely, taking all necessary precautions.

We understand that due to unforeseen circumstances or if you have developed symptoms of the coronavirus you may require to change the date/time of your visit to our attraction. Please keep an eye on our website as we’ll provide updates with more information on what to do in this situation in due course.

Please contact us directly via [email protected] to discuss the extension of season passes.

Go through the booking system on our website and select the ticket option called 'membership admission' This will ensure your entry on the date of your choice. You will be required to show your valid annual pass on arrival. 

The Ultimate, Raptor and Apollo will be closed.

We will be revalidating your tickets for a date of your choice during our 2020 opening. Just show your original booking confirmation when you arrive at Lightwater

If you have purchased through a third-party provider, please contact them directly to discuss your options.

For this summer, we have decided to close a number of thrill rides. As we have to reduce visitor numbers to enable us to manage the social distancing and capacity within the Park, we have opted to offer rides and experiences more suited to a younger family only.  We have reduced the admission ticket price in light of this. Please visit our map page to see which rides will be closed.

No – for this summer as we are reducing capacity and some of our rides we are offering a reduced admission rate.  We are also moving to a non-contact form of admission and are unable to administer Tesco Clubcard tokens.

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Limited Availability for Christmas!