Accessibility

As a member of the British Association of Leisure Parks, Piers and Attractions (BALPPA) we welcome visits by disabled people and will do all that is possible to ensure a safe and pleasurable visit. However, certain rides and attractions in our parks can be physically demanding and vigorous. We, therefore, reserve the right to refuse admission to certain rides should we feel there is a danger to a particular individual or individuals for whatever reason. We have been advised by the Health & Safety Executive that refusal on the grounds of health & safety does not constitute discrimination. We hope that you understand and accept the decisions made in the interests of your safety.

Preferential Ride Access

Any visitor who has a recognised disability that prevents them from standing for long periods of time, or causes them to be emotionally distressed can obtain a preferential ride access wristband from our Visitor Information. One of the following documents will be required to be shown:

Letter from GP/Consultant which clearly states the visitor is unable to queue and the reason why

DLA letter showing the visitor is in receipt of higher rate mobility or care component

PIP letter showing the visitor is in receipt of higher rate mobility or care component

Please be aware in accordance with government guidelines on social distancing, we have introduced a one way system on all rides meaning preferential queuing may not always be possible. Disabled visitors may have to wait at ride exists for a suitable and safe time to enter the ride, only entering when instructed to do so by the ride operator. Thank you in advance for your patience and understanding at this time.

If you require a copy of our full Ride Access Guide then please email [email protected]

 

We are Changing Places accredited.

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