As a member of the British Association of Leisure Parks, Piers and Attractions (BALPPA) we welcome visits by disabled people and will do all that is possible to ensure a safe and pleasurable visit. However, certain rides and attractions in our parks can be physically demanding and vigorous. We, therefore, reserve the right to refuse admission to certain rides should we feel there is a danger to a particular individual or individuals for whatever reason. We have been advised by the Health & Safety Executive that refusal on the grounds of health & safety does not constitute discrimination. We hope that you understand and accept the decisions made in the interests of your safety.
Please be aware in accordance with government guidelines on social distancing, we have introduced a one way system on all rides meaning preferential queuing may not always be possible. Disabled visitors may have to wait at ride exists for a suitable and safe time to enter the ride, only entering when instructed to do so by the ride operator. Thank you in advance for your patience and understanding at this time.
Preferential Ride Access
Visitors with certain disabilities, who are unable to use the conventional queue lines, may be eligible for a preferential wristband. In order to obtain a wristband the required documentation needs to be presented:
A DLA letter stating you are in receipt of middle or high rate care or mobility
An enhanced PIP letter
A letter from your GP or doctor stating your diagnosis and why you cannot queue
Letters will only be accepted if accompanied by photographic proof of identity. Eligible visitors will be issued with a preferential wristband for themselves and their carer. Lightwater Valley will assess if more than one carer pass is required. The wristband will allow the visitor to access the ride via the front of the queue or via the ride's exit gate, and will be directed by the ride operator. If you have any questions in regards to this please email [email protected].
We are Changing Places accredited.