Information for Visitors
In order to manage numbers and ensure social distancing guidelines are maintained, the North Yorkshire theme park will initially be operating with reduced capacity and all visitors will need to pre-book tickets online.
Following the Government update, from the 14th September, there is a now a limitation on meeting up with other people outside of your household to a maximum of 6. This is in order to protect everyone visiting and working at the park. Therefore to comply with this guidance you may not purchase tickets for more than 6 people if you are not from the same household. If you live in a household with more than 6 people, you can continue to book tickets and visit together. Tickets may be purchased for families/households larger than 6 who live together or are in the same support bubble. Whilst visiting the Park, families must still adhere to the social distancing guidelines in place. For more information please visit the Government website.
Staff are also introducing a series of additional cleaning and hygiene measures on site and queue markers are in place to help visitors keep a safe distance apart.
For this season to help us manage visitor numbers and keep everyone safe, we are focusing on running the rides and parts of the Park which are more suited to a younger family audience
While most of the rides will be open we are keeping The Ultimate, Raptor Attack and Apollo ride closed.
Visitors will be encouraged to leave plenty of space around their vehicles in the car park and additional cleaning stations have been installed around the park.
A number of catering facilities will be open, as well as the gift shop, and visitors will need to use contactless card payments whenever possible.
Any visitor who has a temperature, or is showing any other signs of coronavirus, will be asked to stay at home and Lightwater Valley will re-schedule their visit for a future date.
Following updated information from the Government, we are delighted to be able to reopen our indoor soft play area at Lightwater Valley from the 15th August. To ensure visitors safety, an enhanced cleaning regime will be put in place and we will be running timed-entry sessions to the soft play area.
Please note the Jesters Jungle Fun and the Toddler Play Zone will remain closed at this time.
I have an annual pass, what will happen to the missed months?
Please contact us directly via [email protected] to discuss the extension of season passes.
How do I book a space if I have an annual pass?
Go through the booking system on our website and select the ticket option called 'membership admission' This will ensure your entry on the date of your choice. You will be required to show your valid annual pass on arrival.
I bought a day ticket which couldn’t be redeemed during your closure, what do I need to do?
We will be revalidating your tickets for a date of your choice during our 2020 opening. Just show your original booking confirmation when you arrive at Lightwater
I purchased my tickets via a third party website – what shall I do?
If you have purchased through a third-party provider, please contact them directly to discuss your options.
Will I need to wear a mask?
Updated 23/09/2020 - Face masks are compulsory on all rides and must be worn when queuing up for rides. They must also be worn when entering any of our indoor areas.
Please bring along your own, or alternatively there will be masks to purchase onsite. Under 11’s are exempt from wearing them.
If you have a medical condition and are exempt from wearing a facemask please visit the Visitor Information kiosk on arrival where you will be given a wristband which will alert our staff members operating rides and within the catering and retail outlets.
Why is The Ultimate Closed
For this summer, we have decided to close a number of thrill rides. As we have to reduce visitor numbers to enable us to manage the social distancing and capacity within the Park, we have opted to offer rides and experiences more suited to a younger family only. We have reduced the admission ticket price in light of this. Please visit our map page to see which rides will be closed.
Will you be accepting Tesco Clubcard Vouchers or any other offers when you reopen?
No – for this summer as we are reducing capacity and some of our rides we are offering a reduced admission rate. We are also moving to a non-contact form of admission and are unable to administer Tesco Clubcard tokens.
Will there be summer entertainment?
For the summer, we will not be operating entertainment in the Show Barn in line with government restrictions on indoor theatre.
Will it be safe to reopen?
We will be led by UK Government and relevant local authorities and reopen in accordance with any updates in response to the COVID-19 coronavirus.
We will reopen under limited capacity with a number of rides and attractions open but will continue to look at these measures on a daily basis.
The health and safety of our visitors and staff is always our number one priority. We have introduced a number of new additional hygiene and safety measures around the Park. On your visit you will see:
- Lower capacity limits – around the Park, for each building, queue line or experience.
- Some staff members coming into contact with visitors may be wearing PPE.
- There will be Enhanced Cleaning regimes at facilities and at high frequency touch points such as ride handle bars, as well as Hand Sanitiser at all rides and key locations.
- Queue markings will be put in place for all rides and outlets, as well as some separation on the rides themselves.
- We will be limiting contact in catering outlets, offering a restricted menu and all food will be take out only, undercover and outdoor picnic areas will be available. We will be only accepting card payments and controlling capacity levels for these indoor areas.
- Entertainment / Activities in the Show barn will not take place this summer.
What do I do if one of my family is ill at the last minute?
We understand that due to unforeseen circumstances or if you have developed symptoms of the coronavirus you may require to change the date/time of your visit to our attraction. Please keep an eye on our website as we’ll provide updates with more information on what to do in this situation in due course.
If you have a suspected case of COVID-19 then will you close your attraction?
Please be assured that we work in close co-operation with the local health authority and will direct enquiries to them and will act immediately upon their advice. The safety and wellbeing of our guests and staff is our priority and we will continue to monitor the situation at our attraction closely, taking all necessary precautions.
Which rides are closed?
The Ultimate, Raptor and Apollo will be closed.
How will you ensure rides adhere to H&S and social distancing guidance?
We have reviewed every part of our operation and have implemented an extensive range of safety measures to ensure we adhere to government and local authority guidelines to create a safe experience for all guests and staff, and this includes our rides.
Visitors may notice spatial separation markings and other similar operating adjustments around the Park, including floor markings at our rides queue lines to ensure our rides adhere to the social distancing measures recommended by local governments and health authorities. On the rides, there will be reduced capacity and batching to maintain social distancing that can include empty seats or rows and where possible, grouping within household units.
Our staff will also be encouraged to observe social distancing where practical and we will be providing additional Personal Protective Equipment (PPE) and clothing for our guest facing staff which will include ride operators where appropriate.
As part of our enhanced cleaning protocols ride hand grips will be cleaned regularly and hand sanitiser stations will be available to guests across the park.
We ask all those who visit our attraction to observe closely our strict guidelines on maintaining a safe distance between each other and to maintain good hygiene practices including utilising the hand sanitiser stations located around the Park and if they or any family member displays any symptoms of COVID-19, that they postpone their visit