This guide has been designed to assist all our guests in ensuring that you have a safe and fun packed day out.
We want all our guests to make the most of their visit to the park and enjoy as many of our rides and attractions as possible.It has been produced to give you a full and realistic picture of our rides and attractions, detailing access issues, ride requirements and details of ride evacuations. Hopefully this, along with general ride advice detailed on signage at the rides, will enable you to assess your own abilities and make an informed decision about which rides and attractions you are able to, or wish to use.
As a member of the British Association of Leisure Parks, Piers and Attractions (BALPPA) we welcome visits by disabled people and will do all that is possible to ensure a safe and pleasurable visit. However, certain rides and attractions in our parks can be physically demanding and vigorous. We, therefore, reserve the right to refuse admission to certain rides should we feel there is a danger to a particular individual or individuals for whatever reason. We have been advised by the Health & Safety Executive that refusal on the grounds of health & safety does not constitute discrimination. We hope that you understand and accept the decisions made in the interests of your safety.
Please Note: Those entitled to disabled rate are not automatically entitled to preferential access wristbands. Only those for whom queueing would cause unnecessary discomfort or distress will be entitled to the wristbands when producing a DLA Letter showing higher rate mobility / PIP letter showing enhanced mobility or letter from GP or Consultant stating that they are unable to queue and the reason why,along with photographic ID to our Visitor Information team. Please read our Guide below for more information.