Contact Us

Please do not hesitate to get in touch if you have any questions. Our location, contact details and map are below.

Lightwater Valley Theme Park

Address: North Stainley,
North Yorkshire,

Email: [email protected]

General Information

For all general information about the theme park check out our FAQ's page. Most anwsers can be found on this page so please do check here first before contacting us.

For the quickest response to your query please contact us via our Facebook page (we are online between 9am - 4.30pm). Please note this is for general enquiries and not for feedback on your visit.

The Bookings and Information team can also assist and can be contacted by calling 01765 635321 or emailing [email protected]

Customer Feedback

Customer feedback is very important to us and helps us to continuously improve the service we provide. If you wish to bring a paritcular matter to our attention, please call into our Visitor Information office, situated in Market Square near the Indoor Soft Play area..

We will endeavour to resolve any matters on the day, however if this is not possible you will be asked to email us at [email protected]. You will be given a Customer Log Number which must be quoted in any future correspondence with the park.

To ensure that we can respond to feedback fully please ensure that you include the following in your correspondence:

  • Customer Log Number (issued by Visitor Information)
  • Full name
  • Address
  • Proof of purchase from your visit - this can include your order number, reciept or a copy of your bank statement
  • The name of the member of staff you spoke to on the day of your visit when trying to resolve your matter

In order that we are able to investigate your feedback fully, please contact us within 14 days of your visit. We regret we are unable to assist with feedback after this time. Please note we only accept feedback in electronic form.

Please be advised that it may take up to 7 working days to respond to your feedback.

Thank you for taking the time to contact us.