1.1 In these Terms & Conditions the following words shall have the following meanings:
“The Park” means Lightwater Valley Theme Park, Lightwater Country Shopping village and its grounds.
“Company” means Lightwater Valley Attractions Ltd.
“Contract” means these Terms & Conditions
“Management” means the Management of Lightwater Valley Attractions Ltd.
“Park Staff” means the staff, employees and representatives of Lightwater Valley Attractions Ltd.
“Guests(s)” means the company, firm or individuals present within The Park.
“Ticket” means the entry ticket and respective cost of that ticket into The Park.
2.1 The Management will attempt to ensure that as many rides and attractions as possible are open for use by guests, however The Management reserves the right to alter or change the programmes of rides and attractions if at any time it is deemed necessary to do so.
2.2 All persons visiting The Park are admitted subject and agreeing to the Contract.
2.3 The Management reserves the right to not issue any refunds. Refunds are only issued completely at The Management’s own discretion.
2.4 The Management and Park Staff reserve the right to refuse admission and / or to remove from The Park, in its absolute discretion and without giving any reasons, any person failing to comply with the Contract or whose presence is, in its absolute discretion, a source of danger or annoyance and shall have no obligation to give any reason therefore.
2.5 Height and other restrictions apply on rides. Details are provided at The Park entry gate and at each ride entrance.
2.6 The Management advise Guests under 16 years of age should be accompanied by an adult. Unaccompanied Guests under 16 years of age may visit The Park at the discretion of a parent/guardian.
2.7 Parking or setting down within The Park is prohibited, other than at the official car parks.
2.8 Entry into, and the right to remain within, The Park is subject to the requirement to submit to search or searches, of guests, their baggage, or the vehicles in which they travel.
2.9 Management accepts no responsibility for vehicles or their contents, which are left entirely at owner’s risk.
2.10 No dogs are allowed anywhere on the Park, except service dogs.
2.11 Items left in lockers or at rides are at owner’s risk.
2.12 Lost children and lost item enquiries should be made at Visitor Services.
2.13 Please observe the designated drinking areas. Alcoholic beverages must only be carried or consumed within these areas.
2.14 Any behaviour such as drunkenness, violent or abusive conduct, singing or shouting which may constitute an annoyance to other Guests or Park Staff is prohibited.
2.15 Anyone displaying lewd, offensive or threatening behaviour (either to Guests or Park Staff) will be removed from site without a refund.
2.16 The Guest shall not (and shall ensure that all guests/delegates and third parties employed do not) use the name, logo or any details of The Park or the Company for any matter.
2.17 The Guest shall not (and shall ensure that all guests/delegates and third parties do not) permit any goods, services or any other matter capable of being sold (including, but not limited to, tickets) to be sold within The Park without the prior written approval of the Company and any public authority (where necessary).
2.18 Any person who is not party to the Contract shall have no rights under the Contracts (Right of Third Parties) Act 1999 to enforce any terms of this Contract. The clause does not affect any right or remedy of any person which exists or is available otherwise than the pursuant to that Act.
2.19 No variation or alteration of any of the Contract shall be effective unless it is in writing and signed by or on behalf of each party
2.20 This Contract shall be governed by English Law and the parties to this Contract submit to the jurisdiction of the English courts.
3.1 All Guests entering must have a valid entrance ticket that must be retained throughout their visit.
3.2 Tickets are not transferable and accordingly may not be sold or passed on to any third party.
3.3 Tickets are sold on the understanding that no money in respect of unused tickets will be reimbursed.
3.4 Lost or stolen tickets will not be replaced.
3.5 Over 60s entering the park free of charge must be accompanied by at least one paying guest.
4. Online Ticket Booking
4.1 Pre-booked online tickets offer a theme park entry rate of £19.50 per person for all guests over 1.0m in height, which represents a 30% saving (based on our full-price pay-on-the-day adult ticket at £28.00) to guests who book at least 24 hours in advance of their visit.
4.2 For the purpose of online bookings, our over 1.0m, over 1.3m and family ticket types are combined into a single over 1.0m ticket priced at £19.50 per person.
4.2 Tickets purchased online are non-refundable and non-transferable.
4.3 Online bookings close at midnight for the following day and, as such, we’re unable to accept internet bookings on the day of your visit.
4.4 All online transactions incur a £1.75 admin fee & an optional £3.00 postage charge.
4.5 When collecting tickets on arrival, we require a copy of your email booking confirmation (printed or on a mobile device) along with the card utilised to pay for your tickets online.
4.6 The management are not obliged to refund monies or exchange tickets.
4.7 Attractions may be unavailable at any time for technical or operational reasons.
4.8 If selected, tickets will only be posted to the registered cardholders address.
4.9 We admit a maximum of 1 carer per disabled guest free of charge.
4.10 Concessionary tickets (disabled, senior, student, military, NHS, police) must be collected on arrival and relevant ID shown.
4.11 Email booking confirmations can be shown on a smartphone or mobile device in lieu of a printed version.
4.12 Tickets purchased online entitle the purchaser to the same rights as pay-on-the-day tickets.
5. Fire, health & safety
5.1 The climbing of fences, stands or any other buildings is forbidden.
5.2 The misuse of rides, interference with equipment or devices which are there in the interests of safety is a criminal offence, offenders will be asked to leave The park without a refund and may be subject to prosecution.
5.3 Ignoring safety warnings given either verbally or by signage may result in being asked to leave the site without a refund.
5.4 The possession or use of illicit drugs is strictly forbidden.
5.5 The possession of any weapon or other item to cause damage or injury to persons or property is strictly prohibited and may result in criminal action being taken.
5.6 Any person failing to comply with instructions from a member of Management may be ejected from The Park with no refund.
5.7 The Guest shall pay for the cost of repairing any damage caused to the property, contents or grounds of The Park and the Company and its Guests
5.8 The Company reserves the right to evacuate The Park in the event of a Fire Alarm, or other emergency irrespective of whether it is a genuine emergency or not, in order to protect all Guests, Management and Park Staff and in this event, does not accept any liability for any delay or is liable to refund part or all of the Ticket
6. Smoking policy
6.1 Smoking (including the use of e-cigarettes) is strictly prohibited within all areas of the theme park, Angry Birds Activity Park, Shopping Village and Falconry Centre, with the exception of designated smoking areas (please see the theme park map for locations).
6.2 Management and Park Staff reserve the right to refuse admission or to evict Guests from these areas should they violate clause 6.
7.1 The Company shall in no circumstances be liable for any loss, damage, cost or expense or any consequential or indirect loss or damage of any kind.
7.2 The Company does not accept responsibility for parental supervision or guardianship for any individuals under the age of 18 years.
8. Force majeure
8.1 In this clause 8, “Force Majeure” means any circumstances beyond the control of The Company including, but not limited to, acts of God, to war, civil disturbance, order of a Government Ministry or department or public authority, fire, flood, natural catastrophe, royal demise, labour dispute, lock-out, withdrawal of labour or breakdown or interruption of services or transport (public or otherwise) or death or illness of a key person, lack of power and delays by suppliers or materials shortages.
8.2 If the Company is prevented from or hindered from operating or partially operating by a Force Majeure the Company may, at its sole option, and without being liable for any loss or damage suffered by the Guest or guests/delegates of or any thirds party employed by the Guest suspend operations for the period of the event plus such time as may be required to resume normality. Such an event shall not entitle visitors to take any steps against the company for breach or to terminate the agreement or otherwise.
9. Promotional Codes & Voucher Codes
9.1 Lightwater Valley Attractions Ltd. reserves the right to cancel or amend promotional/voucher codes and their terms and conditions at any time without prior notice. Your statutory rights are not affected.
10.1 From time to time Lightwater Valley Attractions Ltd or other authorised parties carry out photography and/or video recording within the theme park, which may feature visitors. Entry to the Lightwater Valley complex is deemed acceptance of these regulations and you therefore agree that Lightwater Valley Attractions Ltd or any authorised party may use such images in perpetuity in any promotional, advertising or publicity material in any format whatsoever. You further agree that copyright in these materials rests with Lightwater Valley Attractions Ltd or such authorised party (as the case may be).
Lightwater Valley Attractions Ltd ("We") are committed to protecting and respecting your privacy.
For the purpose of the Data Protection Act 1998 (the Act), the data controller is Lightwater Valley Attractions Ltd of Suite 37, The Colonnades, Albert Dock, Liverpool L3 4AA.
Information we may collect from you
We may collect and process the following data about you:
Information that you provide by filling in forms on www.lightwatervalley.co.uk (our website). This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services. We may also ask you for information when you report a problem with our site.
If you contact us, we may keep a record of that correspondence.
We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
Details of transactions you carry out through our site and of the fulfilment of your bookings including your credit/debit card details.
Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
Your name, address, telephone number and/or email address in order to contact you with details of your booking or in the unlikely event that we need to contact you urgently about your booking.
We may collect information about your computer, including where available, your IP address, operating system and browser type, for system administration and marketing intelligence purposes. This is statistical data about our users' browsing actions and patterns, and does not identify any individual. Your IP address may also be used to diagnose problems with our server, monitor visitor traffic patterns and site usage to help us develop and improve our site further.
Where we store your personal data
All personal information you provide to us is stored on our secure servers. Any associated payment transactions will be entered on a secure page and transferred using SSL technology through our chosen payment provider(s). Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Uses made of the information
We use information held about you in the following ways:
To ensure that content from our site is presented in the most effective manner for you and for your computer.
To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
To carry out our obligations arising from any contracts entered into between you and us.
To notify you about changes to our service.
We may also use your data, or permit other companies operated by Heritage Great Britain PLC, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by post or telephone.
We will not pass your details on to third parties for marketing purposes.
Disclosure of your information
We may disclose your personal information to third parties:
In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
If Lightwater Valley Attractions Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at firstname.lastname@example.org
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Access to information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.