Lightwater Valley Theme Park
Lightwater Valley

Frequently Asked Questions


This is a selection of our most commonly asked questions

Answers

I have Satellite Navigation – what’s your postcode?

Our postcode is HG4 3HT and we are located on the A6108 just North of Ripon – exit the A1 motorway at junction 50.

Can I have your full contact details?

Please use one of the following methods of communication to get in touch:

Lightwater Valley Attractions Ltd
North Stainley
Ripon
North Yorkshire HG4 3HT
Tel: 0871 720 0011*
Fax: 0871 721 0011*
Email: leisure@lightwatervalley.co.uk
Web: www.lightwatervalley.co.uk
*Calls are charged at 10p per minute from a BT landline, calls from other networks and mobiles will be considerably more.

Is Lightwater Valley just a theme park?

We are certainly most famous for being home to one of the UK’s finest theme parks, but we’re also home to Lightwater Country Shopping Village. Whilst our theme park is open from April to October, our shopping village is home to 30,000 square feet of retail space and remains ‘open for business’ all year round. We also have an on-site Birds of Prey centre operated by Talon Falconry.

How do I get to Lightwater Valley?

Lightwater Valley is located 15 minutes from the A1 motorway, just North of Ripon in the County of North Yorkshire. Exit the A1 motorway at junction 50 and then take the A61 back towards Ripon, followed by the A6108 towards North Stainley.
Please refer to the How to Find Us section of this site for full details.

When does the theme park open and close?

For 2013, our theme park re-opens on Saturday 23rd March and remains open on selected dates until Sunday 3rd November. Our shopping village remains open all year round.

Do you cater for young children?

Here at Lightwater Valley, we pride ourselves on offering an action packed day out for the entire family. Likewise, we are home to a fantastic selection of rides and attractions for all age ranges – from jaw dropping big thrill rides to mini adventures for the junior thrill seekers. We have over 13 rides specifically for guests under 1m in height and over 26 rides for guests under 1.3m in height – so plenty to keep the young ones entertained for the entire day!

Do you provide access for those with disabilities?

Please refer to the disabled access section of this website

Are there any places to eat within the theme park?

There are actually 14 different places to eat within Lightwater Valley theme park, including Hungry Harbour and the Conservatory food hall which serve a mouth watering selection of theme park favourites. We are also home to a range of ‘kiosks’ which serve something tasty ‘to go’ – all at great value prices!

Our Shopping Village is also home to a restaurant known as The Granary, so if you feel like a more substantial meal, or even one of our famous afternoon teas, take a stroll over to Lightwater Country Shopping Village! For more information, take a look at the Where To Eat section of this website.

Can I buy my tickets in advance?

You can book online through this website and make a substantial saving of over 30% by paying for your tickets in advance of your visit. Likewise, you are more than welcome to call our advance booking hotline on 0871 720 0011* to pay for your tickets by credit or debit card.

*Calls are charged at 10p per minute from a BT landline, calls from other networks and mobiles will be considerably more.

Can I pay with credit or debit cards in the theme park?

Lightwater Valley Attractions Ltd accepts payment by all major credit and debit cards at our theme park entry / ticket Kiosks. Likewise, our Main Line Gifts and Market Gifts retail outlets accept payment by all major credit and debit cards.

Unfortunately our on-park catering outlets do not currently have the facility to take payment by card or cheque.

Are there any cash machines within the theme park?

We have 2 cash machines on-site, situated at the entrance to the Theme Park and just inside the main entrance to Lightwater Country Shopping Village. Please ask a member of our customer service team for directions!

What happens if I lose an item of property within the park?

If you discover that you have lost an item of personal property within the Park, please report to the Visitor Services desk located at the entrance to the Theme Park in Market Square. Alternatively, call us on 0871 720 0011*, email us onleisure@lightwatervalley.co.uk or fill out the contact us form on this website.

All items of lost property are taken to the Visitor Services office and we always do our utmost to ensure that every item is reunited with its owner.

*Calls are charged at 10p per minute from a BT landline, calls from other networks and mobiles will be considerably more.

How long are the queues?

Here at Lightwater Valley, we do everything we can to ensure that queuing times for our most popular rides and attractions are kept to a minimum. We do this by constantly investing in new rides and ensuring that our front-line personnel are fully trained to make sure that our queues always run as smoothly as possible.

Queue times will vary depending on the time of year, the popularity of the ride in question and the amount of guests we have in the park at any given time. Please phone 0871 720 0011* to check which days we expect to be busy or refer to the calendar of opening dates on this website (busy days with school children are highlighted in red).

*Calls are charged at 10p per minute from a BT landline, calls from other networks and mobiles will be considerably more.

Can I bring my pet to Lightwater Valley?

Unfortunately, in the interests of health & safety, our guests are advised that all pets (with the exception of Service Dogs) are not allowed within the Lightwater complex. Please also be aware that, on hot days, pets locked inside vehicles can suffer in the heat. If you are planning a visit to Lightwater Valley, we would kindly advise you to leave your pets safely at home.

Is there anywhere to leave my bag when I’m on the rides?

We always advise our guests not to bring bags or valuable items with them into the Park. In the interests of health and safety, bags and loose items are not allowed on any of the rides and attractions within the park. Likewise, Lightwater Valley Theme Park does not accept any responsibility for articles brought into the Park or left unattended.

For your convenience, lockers are available in the theme park entrance building (subject to availability and a small charge).

What happens if the weather is really bad?

As a Yorkshire theme park, we would advise guests that there is no such thing as bad weather, only the wrong choice of clothing for the conditions! There is very little cover within the Theme Park should it be wet and we would advise all guests to be prepared for rain.

Should there be extreme weather conditions during the day, certain rides and attractions may be temporarily closed in the interests of health and safety. This information will, however, always be communicated as quickly and efficiently as possible to all guests at the entrance to the Theme Park.

Is there plenty of parking at Lightwater Valley?

Our 175 acre site provides free parking for all guests, regardless of whether you arrive in a coach, a minibus or a car! Likewise, we provide special parking bays close to the entrance for our guests with disabilities.

Can I return to my car once I have paid and entered the theme park?

Once in the Park you are free to leave and re-enter at any time. Just make sure that you obtain a ‘security stamp’ from a member of our admissions team as you exit the main gate.

I’m with a large group – do you offer any special rates?

We have a range of ticket options to suit all types of groups and schools. In fact, many of our packages for groups of 12 people or more offer great savings.

You can book tickets for groups through our online booking system or check out the groups page on this website.

Do you have First Aid facilities in the Park?

We have a dedicated First Aid Facility within the theme park, which is staffed by a fully qualified team. Likewise, a number of our front-line personnel are trained in the provision of first-aid and carry basic medical kits with them at all times.

BOOK ONLINE TODAY

Select Ticket Type
Over 1.0m in height
Under 1.0m in height
Senior Citizens (over 60s)
Military/Police/ NHS/NUS
Disabled Guest
Ultimate ticket

Terms & conditions

Online  Booking Terms & Conditions

  1. Tickets purchased online are non-refundable and non-transferable.
  2. The management are not obliged to refund monies or exchange tickets.
  3. Attractions may be unavailable at any time for technical or operational reasons.
  4. All online transactions incur a £1.50 admin fee & £3.00 postage charge (if selected).
  5. When collecting tickets on arrival, we require a copy of your email booking confirmation
    (printed or on a mobile device) along with the card utilised to pay for your tickets online.
  6. If selected, tickets will only be posted to the registered cardholders address.
  7. We admit a maximum of 1 carer per disabled guest free of charge.
  8. Concessionary tickets (disabled, senior, student, military, NHS, police) must be collected on arrival and relevant ID shown.
  9. Online tickets are for guests over 1.0m in height and supersede family tickets.
  10. Online bookings close at midnight for the following day and, as such, we’re unable to accept internet bookings on the day of your visit.
  11. Email booking confirmations can be shown on a smartphone or mobile device in lieu of a printed version.
Lightwater Valley Videos
Lightwater Valley Park Map