Lightwater Valley Theme Park
Lightwater Valley

Frequently Asked Questions


This is a selection of our most commonly asked questions

Answers

I have Satellite Navigation – what’s your postcode?

Our postcode is HG4 3HT and we are located on the A6108 just North of Ripon – exit the A1 motorway at junction 50.

Can I have your full contact details?

Please use one of the following methods of communication to get in touch:

Lightwater Valley Attractions Ltd
North Stainley
Ripon
North Yorkshire HG4 3HT
Tel: 0871 720 0011*
Fax: 0871 721 0011*
Email: leisure@lightwatervalley.co.uk
Web: www.lightwatervalley.co.uk
*Calls are charged at 10p per minute from a BT landline, calls from other networks and mobiles will be considerably more.

Is Lightwater Valley just a theme park?

We are certainly most famous for being home to one of the UK’s finest theme parks, but we’re also home to Lightwater Country Shopping Village. Whilst our theme park is open from April to October, our shopping village is home to 30,000 square feet of retail space and remains ‘open for business’ all year round. We also have an on-site Birds of Prey centre operated by Talon Falconry.

How do I get to Lightwater Valley?

Lightwater Valley is located 15 minutes from the A1 motorway, just North of Ripon in the County of North Yorkshire. Exit the A1 motorway at junction 50 and then take the A61 back towards Ripon, followed by the A6108 towards North Stainley.
Please refer to the How to Find Us section of this site for full details.

When does the theme park open and close?

For 2014, our theme park opens on Saturday 5 April and remains open on selected dates until Sunday 2nd November. Gates open at 9.40am and the park itself opens at 10am, closing between 4.30 and 6pm. Our shopping village remains open all year round from 10am.

Do you cater for young children?

Here at Lightwater Valley, we pride ourselves on offering an action packed day out for the entire family. Likewise, we are home to a fantastic selection of rides and attractions for all age ranges – from jaw dropping big thrill rides to mini adventures for the junior thrill seekers. We have over 13 rides specifically for guests under 1m in height and over 26 rides for guests under 1.3m in height – so plenty to keep the young ones entertained for the entire day!

Do you provide access for those with disabilities?

Please refer to the disabled access section of this website

Are there any places to eat within the theme park?

There are actually 14 different places to eat within Lightwater Valley theme park, including Hungry Harbour and the Conservatory food hall which serve a mouth watering selection of theme park favourites. We are also home to a range of ‘kiosks’ which serve something tasty ‘to go’ – all at great value prices!

Our Shopping Village is also home to a restaurant known as The Granary, so if you feel like a more substantial meal, or even one of our famous afternoon teas, take a stroll over to Lightwater Country Shopping Village! For more information, take a look at the Where To Eat section of this website.

Can I buy my tickets in advance?

You can book online through this website and make a substantial saving of over 30% by paying for your tickets in advance of your visit. Likewise, you are more than welcome to call our advance booking hotline on 0871 720 0011* to pay for your tickets by credit or debit card.

*Calls are charged at 10p per minute from a BT landline, calls from other networks and mobiles will be considerably more.

Can I pay with credit or debit cards in the theme park?

Lightwater Valley Attractions Ltd accepts payment by all major credit and debit cards at our theme park entry / ticket Kiosks. Likewise, our Main Line Gifts and Market Gifts retail outlets accept payment by all major credit and debit cards.

Unfortunately our on-park catering outlets do not currently have the facility to take payment by card or cheque.

Are there any cash machines within the theme park?

We have 2 cash machines on-site, situated at the entrance to the Theme Park and just inside the main entrance to Lightwater Country Shopping Village. Please ask a member of our customer service team for directions!

What happens if I lose an item of property within the park?

If you discover that you have lost an item of personal property within the Park, please report to the Visitor Services desk located at the entrance to the Theme Park in Market Square. Alternatively, call us on 0871 720 0011*, email us onleisure@lightwatervalley.co.uk or fill out the contact us form on this website.

All items of lost property are taken to the Visitor Services office and we always do our utmost to ensure that every item is reunited with its owner.

*Calls are charged at 10p per minute from a BT landline, calls from other networks and mobiles will be considerably more.

How long are the queues?

Here at Lightwater Valley, we do everything we can to ensure that queuing times for our most popular rides and attractions are kept to a minimum. We do this by constantly investing in new rides and ensuring that our front-line personnel are fully trained to make sure that our queues always run as smoothly as possible.

Queue times will vary depending on the time of year, the popularity of the ride in question and the amount of guests we have in the park at any given time. Please phone 0871 720 0011* to check which days we expect to be busy or refer to the calendar of opening dates on this website (busy days with school children are highlighted in red).

*Calls are charged at 10p per minute from a BT landline, calls from other networks and mobiles will be considerably more.

Can I bring my pet to Lightwater Valley?

Unfortunately, in the interests of health & safety, our guests are advised that all pets (with the exception of Service Dogs) are not allowed within the Lightwater complex. Please also be aware that, on hot days, pets locked inside vehicles can suffer in the heat. If you are planning a visit to Lightwater Valley, we would kindly advise you to leave your pets safely at home.

Is there anywhere to leave my bag when I’m on the rides?

We always advise our guests not to bring bags or valuable items with them into the Park. In the interests of health and safety, bags and loose items are not allowed on any of the rides and attractions within the park. Likewise, Lightwater Valley Theme Park does not accept any responsibility for articles brought into the Park or left unattended.

For your convenience, lockers are available in the theme park entrance building (subject to availability and a small charge).

What happens if the weather is really bad?

As a Yorkshire theme park, we would advise guests that there is no such thing as bad weather, only the wrong choice of clothing for the conditions! There is very little cover within the Theme Park should it be wet and we would advise all guests to be prepared for rain.

Should there be extreme weather conditions during the day, certain rides and attractions may be temporarily closed in the interests of health and safety. This information will, however, always be communicated as quickly and efficiently as possible to all guests at the entrance to the Theme Park.

Is there plenty of parking at Lightwater Valley?

Our 175 acre site provides free parking for all guests, regardless of whether you arrive in a coach, a minibus or a car! Likewise, we provide special parking bays close to the entrance for our guests with disabilities.

Can I return to my car once I have paid and entered the theme park?

Once in the Park you are free to leave and re-enter at any time. Just make sure that you obtain a ‘security stamp’ from a member of our admissions team as you exit the main gate.

I’m with a large group – do you offer any special rates?

We have a range of ticket options to suit all types of groups and schools. In fact, many of our packages for groups of 12 people or more offer great savings.

You can book tickets for groups through our online booking system or check out the groups page on this website.

Do you have First Aid facilities in the Park?

We have a dedicated First Aid Facility within the theme park, which is staffed by a fully qualified team. Likewise, a number of our front-line personnel are trained in the provision of first-aid and carry basic medical kits with them at all times.

BOOK ONLINE NOW
& SAVE 30%

Select Ticket Type
Over 1.0m in height £19.50
Under 1.0m in height £5.00
Senior Citizens (over 60s) £0.00
Military/Police/ NHS/NUS £17.00
Disabled Guest £16.00

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 VIP Ticket* £35.00

Terms & conditions

Terms and Conditions


1 Terminology

1.1 In these Terms & Conditions the following words shall have the following meanings:
“The Park” means Lightwater Valley Theme Park, Lightwater Country Shopping village and its grounds.
“Company” means Lightwater Valley Attractions Ltd.
“Contract” means these Terms & Conditions
“Management” means the Management of Lightwater Valley Attractions Ltd.
“Park Staff” means the staff, employees and representatives of Lightwater Valley Attractions Ltd.
“Guests(s)” means the company, firm or individuals present within The Park. “Ticket” means the entry ticket and respective cost of that ticket into The Park.

2. General

2.1 The Management will attempt to ensure that as many rides and attractions as possible are open for use by guests, however The Management reserves the right to alter or change the programmes of rides and attractions if at any time it is deemed necessary to do so.
2.2 All persons visiting The Park are admitted subject and agreeing to the Contract.
2.3 The Management reserves the right to not issue any refunds. Refunds are only issued completely at The Management’s own discretion.
2.4 The Management and Park Staff reserve the right to refuse admission and / or to remove from The Park, in its absolute discretion and without giving any reasons, any person failing to comply with the Contract or whose presence is, in its absolute discretion, a source of danger or annoyance and shall have no obligation to give any reason therefore.
2.5 Height and other restrictions apply on rides. Details are provided at The Park entry gate and at each ride entrance.
2.6 The Management advise Guests under 16 years of age should be accompanied by an adult. Unaccompanied Guests under 16 years of age may visit The Park at the discretion of a parent/guardian.
2.7 Parking or setting down within The Park is prohibited, other than at the official car parks.
2.8 Entry into, and the right to remain within, The Park is subject to the requirement to submit to search or searches, of guests, their baggage, or the vehicles in which they travel.
2.9 Management accepts no responsibility for vehicles or their contents, which are left entirely at owner’s risk.
2.10 No dogs are allowed anywhere on the Park, except service dogs.
2.11 Items left in lockers or at rides are at owner’s risk.
2.12 Lost children and lost item enquiries should be made at Visitor Services.
2.13 Please observe the designated drinking areas. Alcoholic beverages must only be carried or consumed within these areas.
2.14 Any behaviour such as drunkenness, violent or abusive conduct, singing or shouting which may constitute an annoyance to other Guests or Park Staff is prohibited.
2.15 Anyone displaying lewd, offensive or threatening behaviour (either to Guests or Park Staff) will be removed from site without a refund.
2.16 The Guest shall not (and shall ensure that all guests/delegates and third parties employed do not) use the name, logo or any details of The Park or the Company for any matter.
2.17 The Guest shall not (and shall ensure that all guests/delegates and third parties do not) permit any goods, services or any other matter capable of being sold (including, but not limited to, tickets) to be sold within The Park without the prior written approval of the Company and any public authority (where necessary).
2.18 Any person who is not party to the Contract shall have no rights under the Contracts (Right of Third Parties) Act 1999 to enforce any terms of this Contract. The clause does not affect any right or remedy of any person which exists or is available otherwise than the pursuant to that Act.
2.19 No variation or alteration of any of the Contract shall be effective unless it is in writing and signed by or on behalf of each party
2.20 This Contract shall be governed by English Law and the parties to this Contract submit to the jurisdiction of the English courts.

3. Tickets

3.1 All Guests entering must have a valid entrance ticket that must be retained throughout their visit.
3.2 Tickets are not transferable and accordingly may not be sold or passed on to any third party.
3.3 Tickets are sold on the understanding that no money in respect of unused tickets will be reimbursed.
3.4 Lost or stolen tickets will not be replaced.
3.5 Over 60s entering the park free of charge must be accompanied by at least one paying guest.

4. Online Ticket Booking

4.1 Pre-booked online tickets offer a theme park entry rate of £19.50 per person for all guests over 1.0m in height, which represents a 30% saving (based on our full-price pay-on-the-day adult ticket at £28.00) to guests who book at least 24 hours in advance of their visit.
4.2 For the purpose of online bookings, our over 1.0m, over 1.3m and family ticket types are combined into a single over 1.0m ticket priced at £19.50 per person.
4.2 Tickets purchased online are non-refundable and non-transferable.
4.3 Online bookings close at midnight for the following day and, as such, we’re unable to accept internet bookings on the day of your visit.
4.4 All online transactions incur a £1.75 admin fee & an optional £3.00 postage charge.
4.5 When collecting tickets on arrival, we require a copy of your email booking confirmation (printed or on a mobile device) along with the card utilised to pay for your tickets online.
4.6 The management are not obliged to refund monies or exchange tickets.
4.7 Attractions may be unavailable at any time for technical or operational reasons.
4.8 If selected, tickets will only be posted to the registered cardholders address.
4.9 We admit a maximum of 1 carer per disabled guest free of charge.
4.10 Concessionary tickets (disabled, senior, student, military, NHS, police) must be collected on arrival and relevant ID shown.
4.11 Email booking confirmations can be shown on a smartphone or mobile device in lieu of a printed version.
4.12 Tickets purchased online entitle the purchaser to the same rights as pay-on-the-day tickets.

5. Fire, health & safety

5.1 The climbing of fences, stands or any other buildings is forbidden.
5.2 The misuse of rides, interference with equipment or devices which are there in the interests of safety is a criminal offence, offenders will be asked to leave The park without a refund and may be subject to prosecution.
5.3 Ignoring safety warnings given either verbally or by signage may result in being asked to leave the site without a refund.
5.4 The possession or use of illicit drugs is strictly forbidden.
5.5 The possession of any weapon or other item to cause damage or injury to persons or property is strictly prohibited and may result in criminal action being taken.
5.6 Any person failing to comply with instructions from a member of Management may be ejected from The Park with no refund.
5.7 The Guest shall pay for the cost of repairing any damage caused to the property, contents or grounds of The Park and the Company and its Guests
5.8 The Company reserves the right to evacuate The Park in the event of a Fire Alarm, or other emergency irrespective of whether it is a genuine emergency or not, in order to protect all Guests, Management and Park Staff and in this event, does not accept any liability for any delay or is liable to refund part or all of the Ticket

6. Smoking policy

6.1 Smoking (including the use of e-cigarettes) is strictly prohibited within all areas of the theme park, Angry Birds Activity Park, Shopping Village and Falconry Centre, with the exception of designated smoking areas (please see the theme park map for locations).
6.2 Management and Park Staff reserve the right to refuse admission or to evict Guests from these areas should they violate clause 6.

7. Liability

7.1 The Company shall in no circumstances be liable for any loss, damage, cost or expense or any consequential or indirect loss or damage of any kind.
7.2 The Company does not accept responsibility for parental supervision or guardianship for any individuals under the age of 18 years.

8. Force majeure

8.1 In this clause 8, “Force Majeure” means any circumstances beyond the control of The Company including, but not limited to, acts of God, to war, civil disturbance, order of a Government Ministry or department or public authority, fire, flood, natural catastrophe, royal demise, labour dispute, lock-out, withdrawal of labour or breakdown or interruption of services or transport (public or otherwise) or death or illness of a key person, lack of power and delays by suppliers or materials shortages.
8.2 If the Company is prevented from or hindered from operating or partially operating by a Force Majeure the Company may, at its sole option, and without being liable for any loss or damage suffered by the Guest or guests/delegates of or any thirds party employed by the Guest suspend operations for the period of the event plus such time as may be required to resume normality. Such an event shall not entitle visitors to take any steps against the company for breach or to terminate the agreement or otherwise.

9. Promotional Codes & Voucher Codes

9.1 Lightwater Valley Attractions Ltd. reserves the right to cancel or amend promotional/voucher codes and their terms and conditions at any time without prior notice. Your statutory rights are not affected.

10. Photography

10.1 From time to time Lightwater Valley Attractions Ltd or other authorised parties carry out photography and/or video recording within the theme park, which may feature visitors. Entry to the Lightwater Valley complex is deemed acceptance of these regulations and you therefore agree that Lightwater Valley Attractions Ltd or any authorised party may use such images in perpetuity in any promotional, advertising or publicity material in any format whatsoever. You further agree that copyright in these materials rests with Lightwater Valley Attractions Ltd or such authorised party (as the case may be).

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